Privacy Policy
To confirm: legal review recommended before publishing. Add the business name and a privacy contact once decided.
This policy explains what personal information we collect when you use this website or place an order, and how we use it.
What we collect
- Order details: your name, phone number, email address, delivery and billing address, and any order notes (such as a gift message).
- Account details: if you create an account, your login details and saved addresses.
- Payment method: whether you chose cash on delivery or bank transfer. We do not collect or store card details.
- Messages: the information you send us when you contact us.
- Technical information: basic data your browser sends, such as IP address and device type, and cookies (see below).
How we use it
- To process, deliver and support your order, including contacting you or a gift recipient about delivery.
- To manage your account, if you have one.
- To answer your questions and handle exchanges or returns.
- To keep the website secure and working properly.
- To understand, in general terms, how customers find our store (for example, which website referred them).
Checkouts you don’t finish
If you start checkout and type in your details but don’t place the order, we keep what you entered (your name, email address, phone number and the items in your basket) so we can contact you and help you complete the order. You can turn this off with the “No Thanks” link under the email field at checkout.
Who we share it with
- Delivery partners: the name, phone number and address needed to deliver your order. To confirm: courier name.
- Our website hosting provider, which stores the website and its data.
- Authorities, when the law requires it.
We do not sell your personal information.
Cookies
We use cookies to keep items in your cart, keep you signed in and remember your preferences. Our store software also records how visitors arrive at the site (for example, from a search engine or a link), so we can see which channels lead to orders.
To confirm: list any analytics or advertising tools (for example Google Analytics or Meta Pixel) if they are added later.
How long we keep it
To confirm: how long order records are kept (accounting and tax requirements).
Your choices
You can ask us to access, correct or delete your personal information. Some order information may need to be kept for accounting or legal reasons. To confirm: privacy contact email or phone number.
Children
Our store is for adults shopping for babies and families. We do not knowingly collect personal information from children.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page.
Last updated: To confirm: date of publishing.