Returns & Exchanges
We want you to be happy with your order. If something isn’t right, here is how exchanges and returns work.
To confirm: this policy must be approved before launch. Notion Brand Direction proposes a 14-day exchange; the other details below are not decided yet.
Exchanges
You can request an exchange within To confirm: exchange window (Notion proposes 14 days) of receiving your order.
- Items must be unused and unwashed, in their original packaging, with any tags and labels attached. To confirm: these conditions.
- Size exchanges for clothing depend on stock of the size you need.
Damaged, faulty or incorrect items
If your order arrives damaged, or you received the wrong item, please contact us with your order number and a photo of the item and its packaging. To confirm: time limit to report a problem, and what we offer: replacement, exchange or refund.
Items we cannot exchange
To confirm: any exclusions, for example gift boxes once opened, or sealed items such as diapers and pads if hospital bags launch.
Refunds
To confirm: whether refunds are offered, when, and how they are paid (bank transfer or store credit).
Delivery costs for exchanges
To confirm: who pays delivery for exchanges and returns.
How to request an exchange
- Contact us with your order number and the item you’d like to exchange. To confirm: contact channel.
- We’ll confirm the next steps and where to send the item. To confirm: return process.
- Once we receive and check the item, we’ll send the replacement.